Order & Shipping
- How long will it take to receive my order?
When your order is in stock, we typically get it processed and shipped within two working days (Monday to Friday).
- Why haven't I received updates from the tracking number?
If your order is placed outside of Royal Mail or Parcelforce's regular working hours (Monday to Friday before 12:00, excluding bank holidays), your tracking…
- Why the dispatch and pre-order time of Gunpla is so long?
The dispatch and pre-order time for Gunpla can be long for several reasons: High demand: Gunpla is a popular hobby and the demand for new releases and limited…
- Why should I place a pre-order instead of waiting for the in stock products?
There are several reasons why you might want to place a pre-order for a product rather than waiting for it to become available in stock: Guarantee of…
- How do you handle an order with both in-stock and pre-order items?
To avoid any delays in receiving your in-stock items, we are no longer support an in-stock & pre-order items ordering together.
- What is "Temporarily Full" of the pre-orders? Can I make order again?
"Temporarily Full" indicates that all current pre-order slots are filled, as we have a limited stock allocation.
- How accurate is the estimated time of arrival (ETA) listed on website?
We've got two types of estimated arrival times (ETAs) on our website to help you plan: 1\.
- Can I combine the shipment and any discount for the fee?
We're all about reducing carbon footprints, so we'll combine your shipment wherever possible.
- How to track my order?
Stay updated on your order by visiting the carrier's website: Royal Mail: https://www.royalmail.com/track-your-item Parcel Force:…
- Why was my delivery delayed by the carrier?
Sometimes, shipments get delayed due to factors like bank holidays, weather conditions, strikes, or other unforeseen events.
- Do you ship internationally?
Yes, we do ship internationally.
- What should I choose for international order?
While Royal Mail International and Parcel Force both fall under the Royal Mail Group, and the former does provide a more cost-effective shipping solution, we…
- Any special offers / discount for Europe shipping?
We're excited to offer our European fans an amazing 'One Fixed Price' shipping offer!
- What will you use if I use the free shipment code?
Depends on the size, all local free shipment will use Royal Mail Tracked 48 or Parcel Force Express 48 service.
- What should I know when using the Shop app?
In the current design of the Shopify Shop App, notifications or product descriptions regarding "pre-order" status are not available to customers.
- Can I change to self pickup in your shop after my order confirmed?
Certainly!